Front Desk Assistant

Constellation Acupuncture & Healing Arts

Minneapolis, MN, USA

Part time

$15 (hourly)

Sep 11

This job is no longer accepting applications.

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Clinic Manager

Please share your organization's DEI commitments.

As business owners, practitioners, and individuals, we are dedicated to continuing a practice of listening, learning, and un-learning, and strive to be actively anti-racist. Confronting racism, oppression, and injustice is a vital part of healing work. We are focusing on intentional, long-term strategies to support collective healing and liberation, taking cues from BIPOC (Black, Indigenous, and People of Color) and LGBTQ+ (Lesbian, Gay, Bisexual, Transgender, Queer, and beyond) educators, activists, and leaders whose work we value and financially support. Some of these strategies include providing anti-racism education resources to our team, examining how we can increase accessibility to our services while simultaneously improving our referral network, and taking steps to widen our recruitment pipeline for future new hires.

While we acknowledge that there is more work to be done - dismantling oppression systemically and internally is a lifelong process - we are proud to have long-standing practices in place to build upon. We want to share with you what steps we have taken to support the community, redistribute financial resources, and provide increased access to care.

Community giving is built into our business. As two white women of European ancestry who own and make our living from a Chinese medicine clinic, we believe in honoring the culture and people from which this medicine came. For the last two years, we have done this by donating a percentage of our clinic’s gross income to local organizations that support East and Southeast Asian communities. We will continue to make sustaining financial contributions to support Asian, Asian American, and Pacific Islander peoples and cultural heritage here in Minnesota.

We also acknowledge that we can do more to support accessible, affordable healthcare and mutual aid, especially for BIPOC individuals. One way that we are committing to this is by expanding our community giving program by making sustaining contributions to Minnesota Healing Justice Network’s “New One Percent” initiative. The Minnesota Healing Justice Network is a collective of over 100 healing justice practitioners, activists, and organizers, focused on centering BIPOC, queer, transgender and working class individuals and communities. Funds from the New One Percent initiative will provide direct financial support to practitioners and organizers, to support them in their work. Learn more about Minnesota Healing Justice Network here.

When you support our business, know that a portion of your purchase goes to supporting these organizations and the individuals and communities they serve.

Reduced Rates:

Everyone deserves healing - but systemic biases and institutional racial and economic injustice create a reality where healing is inaccessible for many. To honor our value of healing as a human right, we have offered a Reduced Rate option since we opened our doors. Reduced acupuncture rates are available to anyone who qualifies for state programs like economic or healthcare assistance (such as SNAP, Medical Assistance, and MinnesotaCare). If you want to learn more about this option, please use the contact form below, and mention our Reduced Rate program. We will respond with details and to help with scheduling.

Increased Access for BIPOC:

As part of our Reduced Rate program, we also acknowledge that Black, Indigenous, and other people of color have often had barriers to accessing care. Because of this our Reduced Rate program is also open to any and all BIPOC individuals who desire care at our clinic. If you are BIPOC self-identified and are interested in learning more about this program, please use the contact form below, and mention the Increased Access for BIPOC program. We will respond with details and to help with scheduling.

Pay-it-Forward Program:

To help us continue making Reduced Rate and Increased Access for BIPOC appointments available and sustainable, patients who are feeling abundant can choose to add an optional Pay It Forward add-on charge of $20 at the time of booking, payment, or by clicking the button below. 100% of these funds go towards financially sponsoring Reduced Rate and Increased Access for BIPOC appointments.

Does this organization have a Black ERG?

No

Deadline

9/30/2021

Position Summary

Join the Constellation Acupuncture & Healing Arts (CAHA) Team! Constellation CAHA is queer, women-owned acupuncture clinic based in Minneapolis that provides high-quality and individualized patient care. We are seeking part-time Front Desk Assistants to support our growing team of Chinese medicine providers and bodyworkers at our new location in Northeast Minneapolis.

Job Duties

  • Execute customer service and communication (in-person, email, phone, etc).
  • Perform patient appointment scheduling, retail sales, and fee collection.
  • Assist in daily clinic operational flow (changing linens, restocking rooms, tidying, etc).
  • Maintain attractive retail displays and assist with retail and supply inventory.
  • Communicate with Office Manager at shift change and at other times as necessary to maintain consistent practices and high quality customer service.

Essential Job Requirements

  • Superior written and verbal communication skills
  • Google Workspace proficiency, including Docs (word processing program), Sheets (spreadsheet program), and other Google applications

Essential Attributes

  • Friendly, respectful, and outgoing demeanor
  • Capable of moving between multiple tasks and projects with ease
  • Independently motivated, curious, and self-directed
  • Communicate in a respectful manner and demonstrate inclusivity and cultural humility to all individuals regardless of gender identity, sexual orientation, race, national origin, religion, appearance, ability, relationship status, status with regard to public assistance, socioeconomic status, etc.

Functional Qualifications:

  • Ability to freely access all areas of the clinic
  • Ability to operate a computer comfortably for several hours at a time
  • Ability to lift a minimum of 25 pounds

Preferred Qualifications:

  • Customer service experience
  • Strong interest in complementary medicine
  • Proficiency with Apple operating systems
  • Familiarity with Square POS system
  • Ability to troubleshoot common tech issues

Statistics show that women, transgender and non-binary people, BIPOC individuals, and other structurally marginalized groups apply to jobs only if they meet 100% of the qualifications. We encourage you to break away from this statistic and apply for the position. No applicant ever meets 100% of the qualifications. We look forward to your application.

Additional Application Instructions

To apply, please send an email to info(at)constellationacu(dot)com with a cover letter and current resume attached in PDF format. Please submit applications by9/30/2021.

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