Senior Director, Product Development

Financial Health Network

United States

Full time

100% Remote

Nov 2

This job is no longer accepting applications.

Senior Director, Product - Financial Health

ABOUT FINANCIAL HEALTH NETWORK

Make an impact in the financial lives of millions with our growing organization. The Financial Health Network is the leading authority on financial health. We envision a future where all people, especially those who are most vulnerable, have the day-to-day financial systems they need to be resilient and thrive. We are a trusted resource for business leaders, policymakers and innovators united in a mission to improve the financial health of their customers, employees and communities. Through groundbreaking research, advisory services, measurement tools, and opportunities for cross-sector collaboration, we advance awareness, understanding and proven best practices in support of improved financial health for all. With offices in Chicago, New York, and Washington, DC, Financial Health Network is a fast-paced, highly collaborative environment, seeking people who share our values: Innovation; Passion; Excellence; Impact; Directness; Diversity, Equity and Inclusion.

Financial Health Network’s commitment to Diversity, Equity, and Inclusion is central to our talent acquisition approach and processes. Our mission to improve financial health for all, especially the most vulnerable, can only be accomplished through a diverse population of employees at all levels who are representative of the many communities we seek to impact. We strive to recruit, hire, develop, empower, and retain talented individuals at all levels across various dimensions of diversity and intersectionality including, but not limited to, race, ethnicity, sexual orientation, gender identity, gender expression, religion, age, neurodiversity, disability status, veteran status, and citizenship. For this particular position, we have a specific opportunity and desire to recruit Black, Indigenous, Latinx, and People of Color and strongly encourage you to apply. We welcome and need your unique voice and look forward to having you join our team!


SCOPE OF ROLE     

The Senior Director of Product will lead a team responsible for the development, management, and delivery of a portfolio of financial health products across our three markets (Financial Services, Workplace, and Healthcare) for both members and non-members. We are looking for someone who has the ability to build and manage a robust and collaborative product development process and has excellent management skills to lead a team of professionals that is responsible for product delivery. This is a new role that will report to the Chief Program Officer and serve on the Program Team Leadership Team.

This role will help define and manage our emerging portfolio of product offerings. Financial health products are standardized, scalable solutions that assist corporations in measuring and improving the financial health of their customers and employees. Product development will begin with feedback from our consulting and innovation teams, our Market Development leads, our customer experience team and FHN’s ongoing research. The process of standardizing our solutions will need rigorous financial analysis and ground testing with customers to ensure our products achieve the intended impact.  

RESPONSIBILITIES

Product Development

  • Work collaboratively across the organization to develop and market new product offerings to our target customers.
  • Create and document a process for continuously gathering inputs needed to guide decision-making in the product development and improvement process.
  • Assess the performance of existing products in meeting impact and revenue goals including sunsetting products where necessary.
  • Facilitate a narrative to describe the impact of our product suite and work with Marketing & Communications to articulate that impact for an external audience.

Relationship Management and Business Development

  • Quickly build trust and credibility with a range of internal stakeholders including Market Solutions, Market Leads, Membership, and Marketing & Communications.
  • Participate in Business Development including surfacing opportunities to enhance revenue generation.
  • Coordinate with Team Leads across the Program and Research teams to utilize staff capacity effectively.

Product Delivery

  • Provide thought leadership related to the portfolio of products to ensure creativity and alignment with market strategies.
  • Ensure the successful execution and quality delivery of products.   
  • Set annual goals and performance metrics (KPIs) for each of the key products, in coordination with the Departments that fund each product. 

Business Success

  • Work collaboratively with the Customer Success and Solutions Teams to ensure that all products meet budgeted revenue and BD goals.
  • Manage staff resources effectively against budget goals.
  • Complete financial and impact reporting accurately and on time.
  • Participate in shaping the organization’s annual work plan to execute on the FHN strategic plan and achieve maximum mission impact.

People Leadership

  • Manage a team of professionals that are responsible for product development and execution.
  • Nurture a culture of collaboration, teamwork and high-quality on-time and on-budget performance.
  • Set performance goals that cascade from the organizational goals to ensure that the team aligns with FHN strategy.
  • Coach team members on product development and execution to build capacity for product development, management and delivery.

QUALIFICATIONS

  • A commitment to the mission of the Financial Health Network and a desire to positively impact the trajectory of a highly impactful, national nonprofit. 
  • 10 years of professional experience and demonstrated success in consulting or product development, particularly within a professional services organization. Experience in the financial services, workplace or healthcare industries is a plus.
  • Demonstrated people management skills with a strong commitment to embedding Diversity, Equity, and Inclusion across all internal and external stakeholder relationships.
  • Polished presentation skills and an ability to communicate with influence and motivate multiple audiences. 
  • Strong relationship-building skills with a diversity of stakeholder types; demonstrated expertise with a client-centered approach to stakeholder engagement.
  • Strong collaborator and leader with excellent organization and people skills, and the ability to set priorities, problem-solve, and multi-task while paying attention to detail. 
  • High degree of flexibility to work in an innovative, fast-paced environment and readily embrace change.
  • Ability to commit to up to 10% domestic travel, with occasional evening meetings (1-2/month).

EDUCATION

Bachelor’s degree or equivalent experience required.


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