Operations Coordinator


Boston, MA, USA Remote

Full time

$80-90k (annually)

100% Remote

Nov 24

This job is no longer accepting applications.

The Role 

We’re hiring an Operations Coordinator to join our Boston hub to support Upstatement’s core operations, finance, and people operations. Upstatement is still relatively agile in its scale at ~50 people, so the candidate will be deeply integrated across the company. The ideal candidate has some experience in finance and operational leadership, and is excited about the opportunity to successfully scale the support infrastructure of a leading design studio. 

People who succeed in this role are empathetic teammates, proactive thinkers, and excellent communicators. They are candid and kind team members who embody Upstatement’s core values

This role is fully remote. Open to contract or full-time. 


As Operations Coordinator, you will work within Upstatement’s Business Group, comprised of the People, Operations and Finance departments. In this role, you will support and optimize Upstatement’s:  

  • Day-to-day AP/AR management 
  • Project lifecycle support
  • Employee information support (account access, IT management & requests) 
  • Internal communications, as we seek to improve our efficiencies as remote collaborators 
  • Software and platform management 
  • Employee lifecycles (performance reviews, on-boarding, exits) 
  • Recruitment/hiring support 
  • Travel & events: coordination of intra Upstatement travel and special events
  • Remote management of physical office space


What specific outcomes are we looking for this hire to achieve in their first 12–18 months (4–5 specific/measurable business outcomes that support the mission, ranked by order of importance).

  • Operational opportunity is maximized because business critical routines are made easier, and organization strain is reduced: creating more space for interesting concepts, business plans, and internal organizational improvements
  • Software (like Slack, Harvest, bill.com, SwagUp, Divvy, Justworks, Greenhouse, Halp, Hubspot, Parallax, Ramp) is utilized to its full potential — reducing the cognitive and manual strain on Upstatement’s team
  • Internal communications are optimized - how are we communicating company information in our new remote world? Where and how is information utilized, documented, and disseminated?
  • Recruitment & hiring processes evolve, become easier to manage and provide a more human and effective experience to candidates
  • DE&I strategies are considered, supported, and validated across the organization. A key to this role is the establishment and uses of systems — it’s important that these systems don’t inherit the biases of the past
  • Role definition is clear so staff recognize this person as the go-to for questions at the intersection of AP/AR, personal/project expenses and support, operational contract inquiries, invoices and accounts

More About You

  • 2+ years of work experience  
  • SaaS savvy: you can’t avoid screens and the internet in this role, so we’re looking for someone who enjoys it
  • Comfortable with ambiguity and context switching
  • Self-guided but community informed meaning you can contribute meaningfully without always having the full picture or all the answers
  • Self-sufficient and able to effectively manage your own time and priorities, while seeking input from others when needed/helpful
  • Discreet and respectful when it comes to sensitive and/or confidential matters
  • Empathetic and comfortable addressing conflict: you can frame a difficult situation to avoid misunderstanding, name problems, and move toward a solution. You bring optimism, clarity, and calm
  • An organizational CPU: you can manage a multitude of data inputs, process them and connect the dots to deliver a solution
  • Interested in co-authoring your career path with support, insight and professional development opportunities from The Business Group 


  • Competitive salary
  • Health, dental, and vision insurance, and supplementary health benefits (FSA, IVF coverage, TalkSpace
  • A company-matched retirement plan 
  • $1,000 home office setup stipend
  • $1,500 annual professional development budget
  • Short/long term disability insurance
  • 3 weeks vacation to start, plus company-wide closure between Christmas & New Year’s Day (fully paid)
  • 12 weeks paid parental leave 
  • One Medical membership
  • Internal events, workshops, and seminars (like our Friday Talks)
  • Hubs in New York City and Boston as well as a fully distributed workforce

Interview Process

Phone screen, video interview with hiring manager, video panel interview with a cross-section of the company.

Interested in applying?

Send us a resume, cover letter, and anything else that helps us understand what makes you awesome.

 Women, people of color, LGBTQIA2S+ individuals, and members of other underrepresented groups are strongly encouraged to apply. Upstatement is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status. Upstatement is committed to providing a welcoming and inclusive workplace for everyone — you are welcome here.

FWIW: Worries of “what if I’m not the perfect fit” can sometimes hold us back from applying to jobs. We want to let you in on a secret: there is no perfect candidate. Sure, we’re interested in resumes, but also the narrative beyond that resume—unique backgrounds, experiences, points of views, etc. As such—there is no set of boxes to tick in order to be a good candidate. If this is a job that excites you, we hope you’ll apply.

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