Educational Program Manager

Friends of the Children Austin

Austin, TX, USA

Full time

$60-70k (annually)

Jan 13

JOB POSTING:        Educational Program Manager                                           

STATUS:                  Exempt, Full time

REPORTS TO:         Program Director

SALARY RANGE:     $60,000 - $70,000

Friends of the Children Austin is looking for a passionate, committed Educational Program Manager (EPM) to utilize your knowledge, skills and relationships with local school districts and agencies to coordinate, implement, and sustain an effective literacy program that will set our youth up for success. Our model is proven to break the cycle of generational poverty for children who face the most barriers by providing paid professional mentors to thousands of youth across the country. The EPM will be a fierce advocate for children facing systemic and institutional barriers and will be effective at communicating the urgency of our mission and success of our outcomes. They will lead and inspire mentors and cultivate and maintain relationships with schools, families, volunteers, tutors, and community. The ideal candidate will have a smart head for data, and be an innovative leader deeply connected to the communities we serve. They will be proactive, results-driven, and possess a sense of urgency while at the same time look to focus their entrepreneurial talents to make a real difference for children facing the highest risks.

Are you this amazing leader? Here is what we have to offer you: 

  • A committed Program Director and Executive Director who will partner with you to establish and grow the organization.  
  • A team of talented employees who are passionate about working together to create an extraordinary organization. 
  • Respect for work-life balance. You will work hard, and we expect you to recharge your batteries. 
  • A comprehensive benefit package. 
  • Salary range$55K-70K, depending on experience. 
  • Most of all, you get to be a leader at an exceptional organization that helps children facing incredible odds change their life story every day. 

 Are you ready to use your skills to make an impact in the Austin community? See the position details below.  

The following statements are intended to describe the general nature and level of work to be performed by individuals assigned to this position. They are not intended as a comprehensive list of all responsibilities, duties, and skills required of personnel so classified.  

Basic Function:   

The Educational Program Manager (EPM)is responsible for developing and sustaining a Literacy Plan for each youth in our program to ensure all are reading on grade-level before leaving elementary school. This may include, but is not limited to, providing individual assessments, facilitating meetings with school administrators and teachers, developing and maintaining partnerships with support organizations for needs such as special education testing, and serving as a coach for Friends in the art of literacy support. The EPM is passionate about literacy and skilled in inspiring this passion in others. 

The EPM is a member of the management team and as such is a role model and mentor for Friends, acts as a team facilitator and organizational motivator, and facilitates effective communication in all directions. The EPM is expected to keep the Program Director and other members of management informed about the status of all aspects of the literacy program; this will necessitate the creation of a well-organized method for tracking individual youths’ achievements and deficits in real time. An EPM must know, understand, honor, and support the organization’s mission, vision, values, and principles, be able to clearly articulate the organization’s function and must have a demonstrated desire to participate in the management of the organization. The EPM is expected to interact constructively, proactively, and in accordance with organizational values with fellow staff, members of the community, partner schools and, when asked by the Program Director, with board members, potential donors, and other third parties. The EPM will also have the capacity and commitment to serve up to two program youth year-round.

Core Educational Program Manager Job Accountabilities:

  • Develop and sustain a Literacy Assessment Plan and process for all youth in the program (currently more than 100).
  • Possess ability to assess each youth, at different grade-level and developmental points, for literacy progress and identify youth who need support in advancing and meeting milestones.
  • Possess ability to create infrastructure for literacy support in English and Spanish.
  • Support Friends in developing familiarity with literacy performance for each child and assist in setting realistic goals for the children. Assure that each Friend has helped develop a specific area of interest or talent for each child. This will entail, but not be limited to, knowing and understanding the academic needs and life circumstances of each child served by Friends and meeting with each Friend monthly to review Roadmaps and related goals.
  • Work with Program Leadership Team to coordinate Friends’ trainings.
  • Develop partnerships with all school districts to obtain information on students to create plans to support them.
  • Conduct quarterly attendance and grade checks and create engagement plans to support youth in meeting academic goals that may extend past the strict confines of literacy.
  • Create partnerships with academic support programs.
  • Supervise and develop our tutoring program, including recruitment of both staff and volunteers.
  • Develop and sustain honest and trusting relationships with colleagues and inspire and motivate team members. Serve as a role model both for effective relationships and as a professional.
  • Act as a resource for Friends by providing support, guidance, direction, and resourceful solutions to concerns and challenges.
  • Ensure compliance with and accountability to the organization’s policies, procedures, and practices as outlined in the Employee Manual and Friends Handbook. Contribute to the development of any of these as required. Demonstrate support of organizational decisions in a constructive and effective manner.
  • Welcome engaging in continuing performance discussions to provide and receive feedback and to ensure that goals and objectives are being fulfilled. Provide continuous constructive feedback and coaching as necessary, and work with HR and the Program Leadership Team to resolve issues as needed. Manage any required performance improvement activities. 
  • Occasionally lead and facilitate effective Team Meetings ensuring focus on child and Friend successes, setbacks, issues, concerns, and ideas. Create a safe and comfortable team environment so Friends feel supported and open to discuss child and work issues. Also, must ensure focus on the communication of organizational information or issues to team, and to solicit feedback from team.
  • Communicate effectively and appropriately in all directions regarding organizational issues, concerns, policies, and procedures. Raise and resolve issues appropriately and with a focus on solutions. Advocate for Friends, representing the best interests of your team and children, doing so in an appropriate and timely manner. Understand, implement, and support organizational policies and procedures.

Additional Responsibilities:

  • Assist with research, develop and implementation of best practice programming to serve current and future needs of the organization as required.
  • Be comfortable compiling and managing data to contribute to reporting and presentations as needed. 
  • Be willing to develop resource guides.
  • Works from our open concept office.

Essential Skills and Abilities:

  • ESL Certification
  • At least 2 years’ experience as an Instructional Coach, literacy tutor, and/or Reading Interventionist.
  • Managerial or supervisor experience
  • Strong interpersonal skills, including the demonstrated ability to resolve conflict, and help others do the same.
  • Strong written and verbal communication skills; organizational and time management, delegation, and follow-up skills.
  • Effective, appropriate, and professional supervisory and leadership skills and behaviors.
  • Demonstrated ability to influence the behavior of others to achieve necessary results.
  • In depth understanding of the role of a Friend, as well as of the issues faced by our Program children.
  • Ability to relate to peers, subordinates, and other members of the management team, and to develop and sustain trusting, supportive relationships with them.
  • Ability to use creativity and initiative in guiding others to plan activities that continually develop children.
  • Ability to work as a team player, as well as the ability to lead a team.
  • Ability to manage several concurrent issues and solve problems effectively exercising appropriate discretion and judgment, and ability to manage others in doing the same.
  • Demonstrated ability to exercise excellent judgment related to maintaining confidentiality and communicating appropriately within the workplace, and to hold others accountable for the same.
  • Ability to assist others in setting goals and developing plans to meet those goals to ensure the development of each child.
  • Ability to hold others accountable in all aspects of required performance, including completing administrative tasks accurately and on time.
  • Ability to cultivate relationships with children, families, school personnel, organizational supporters, and community partners.
  • Ability to exercise good judgment independently, in various situations and environments, and under varying levels of stress, and to develop others to do the same.
  • Proficient computer and keyboarding skills, proficiency with e-mail systems, familiarity with MS Outlook and other database applications.

Education and Experience Required:

  • Minimum of bachelor’s degree required, plus two to seven years of experience working/volunteering with children and supporting them with academic progress.
  • Experience navigating Education systems, Individual Education Plans (IEP) and working with youth and families to identify goals and creating plans strongly preferred.
  • Previous supervisory experience desirable.

 Friends of the Children is an Equal Opportunity Employer, committed to addressing discriminatory practices, and to working toward racial equity and inclusion. The equal employment opportunity policy of Friends of the Children provides fair and equal opportunities for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, sex, gender, pregnancy, sexual orientation, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law. Friends of the Children hires and promotes individuals solely on the basis of their qualifications for the job to be filled.


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