Network Engineer (Remote, US)

Shopify, Inc.

Remote, work anywhere in the US Remote

Full time

100% Remote

Jan 14

Company Description

Shopify is the world’s fastest growing commerce platform and we have no plans of slowing down. The success of our platform requires strong network infrastructure across our workspaces to make sure that everyone is connected to the services they need. 

Our Network Engineers collaborate with various teams in Employee Experience to create functional spaces across Canada and around the world. The team ensures we have a reliable internal network infrastructure so that Shopifolk are connected to the services they need. We’re looking for a Network Engineer to maintain our internal network infrastructure and enhance our ability to prevent, detect, and respond to network performance issues.

Job Description

We’re looking for a Network Engineer to deploy and maintain infrastructure to enhance our ability to prevent, detect, and respond to network performance issues on-site.

Responsibilities: 

  • Planning and designing network infrastructure for new Shopify Workspaces
  • Monitoring infrastructure using tools like Datadog and similar programs
  • Creating dashboards and graphing data collected from network devices
  • Learning and collaborating on automation projects using tools like Ansible
  • Finding the best ways to improve internal network services
  • Writing Python scripts to improve automation routines and workflows
  • Providing user support, network troubleshooting, and maintaining our workspace network infrastructure
  • Assisting the team with ticketing system and project tracking tools
  • Collaborating on projects to improve and enhance our networks
  • Identifying in-depth network infrastructure problems and analyzing information to develop and evaluate possible creative solutions 
  • Identifying the indicators of system performance and the steps required to enhance or correct that performance, while keeping our overall system goals in mind
  • Determining the time frame and type of maintenance needed and scheduling maintenance tasks accordingly
  • Conducting quality control and performance analysis via tests and inspections of products, services and processes
  • Deploying and testing networking infrastructure both remotely and on site
  • Reporting to stakeholders for a range of projects/activities
  • Analyzing data and define network capacity models and performance metrics
  • Coordinating with the network team across sites to execute planned activities and projects 
  • Managing activities related to Network projects, evaluating and prioritizing tasks on each phase of the projects. 
  • You’re eager to contribute to the design, implementation and ongoing management of the corporate network

Qualifications

Requirements for the role:

  • Ability to travel to other Shopify spaces in North America and abroad when needed. (25% of the time is required for this position)
  • Ability to work in an on-call rotation (every 2 months)
  • Experience working in both an operations, networking and remote environment, the long-term plan for this role is to work onsite regularly
  • Solid knowledge of network protocols, services, standards, and their functionality
  • Experience with Ansible/AWX automation and deployment
  • OSX-based systems in a large scale network
  • Substantial experience with maintaining network infrastructure and services (DNS, DHCP, Syslog, etc), VPN, Network Infrastructure (Aruba, Juniper, pfSense, Fortinet), Ansible
  • Significant experience working with protocols such as IPv4, IPv6, TCP, UDP, STP, ECMP, 802.1[d|s|w]
  • Experience with Layer 3 Routing such as OSPF, BGP, and VRFs.
  • Experience with stateful firewalls, non-stateful filtering and packet inspection.
  • Experience with VPNs (GRE, IPSec/SSL, OpenVPN)
  • Experience with Wireless (802.1a/b/g/n/ac/ax), 802.1x authentication, and Multicast (PIM-SM, MSDP, IGMP)
  • Aruba Clearpass, Okta, MDM systems, location services
  • You are a clear communicator, who likes building relationships - you have experience Interfacing with cross functional teams in the organization to provide networking infrastructure, planning, and support
  • You thrive operating in a high-stakes environment, where everyone embraces a culture of openness and information sharing
  • You’re comfortable working autonomously to get things done
  • You’re, proactive, and passionate about exploring the latest tech
  • You love being hands on with hardware rack and stack, configuration, and testing

Additional Information

We know that applying to a new role takes a lot of work and we truly value your time. This posting will close on January 21, 2021.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.

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Shopify, Inc.

Making commerce better for everyone

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