Account Director

Butler, Shine, Stern & Partners

Sausalito, CA, USA Remote

Full time

Marketing, Communications + Public Relations

Jan 28

This job is no longer accepting applications.


Hello! We’re looking for someone to run air traffic control. Someone who can monitor the comings and goings of the agency and our clients. A person who has almost all the answers and can quickly find the ones they don’t have. Someone who knows how to fix problems and can keep them from happening. If that sounds like your cup of tea, then let’s [virtually] meet for coffee.

Account Leadership

  • Is the catalyst to groundbreaking work
  • Establishes account priorities and communicates effectively to team
  • Provides strategic leadership and road-map for the business
  • Ensures quality work from every department
  • Develops strong, motivated internal teams
  • Works with finance to ensure his/her account is profitable
  • Ensures that team members across all departments are involved, informed and working together during the entire strategic and creative development process
  • Represents agency at development briefings
  • Provides conflict resolution and solutions during conflicts both internally and externally; can be depended upon to maintain composure in turbulent waters
  • Has a point of view: can articulate it and defend it
  • Publishes written agency points-of-view regularly – monthly, quarterly

Client Relationship Management

  • Works with client and executive management to develop the client contract and Statement of Work
  • Responsible for managing to client annual and quarterly budgets
  • Works well with clients at every level of a client organization and can hold strategic discussion with the senior most clients
  • Sets very clear metrics for success with client partners
  • Has a strategic point of view and can articulate and defend it
  • Knows clients business/industry completely from a strategic and competitive standpoint; knows business inside and outIs the central figure to client in building their business: recommending and delivering integrated communications solutions
  • Listens to client; confirms understanding of what is said, and accurately communicates back to client what those needs are, in both oral and written form
  • Organically continues to provide client with ideas to grow and develop business
  • Develops supporting evidence for agency POVs and recommendations

Internal Relationship / Management

  • Is respected by all agency departments, inspires and encourages innovative thinking and solutions
  • Fosters great teamwork and encourages open, ongoing communication
  • Actively participates in internal management/training of agency personnel
  • Provides leadership for the internal agency groups: fosters creative atmosphere
  • Gives on-going feedback to group
  • Champions the account within the agency
  • Supervises efforts of direct reports


  • Motivates the team; mentors and promotes career development and growth
  • Ensures that Account Group members are challenged and developing their skills
  • Demonstrates and teaches junior team members how to think strategically
  • Holds regular cross functional team meetings to ensure everyone understands the current priorities on the business

Partners & Key Relationships

  • Account Strategist - Partners with the strategist to ensure the strategic course for the brand is set and monitored for success
  • Creative development (ECD, ACD) - Partners with creative teams to ensure work is strategic and meets client’s needs
  • Media (Media Director, AMD, Media Supervisor) - Partners with media team to develop appropriate media strategies
  • Finance - Partners with finance to foster a healthy financial relationship for both client and agency


  • Minimum of 8-10 years experience managing multiple accounts at an advertising agency or similar
  • Strong knowledge of the creative, production and media planning process to help navigate and educate clients
  • Excellent ability of setting and managing expectations
  • Ability to evaluate work with a strategic lens, providing clear, strategically grounded feedback and suggestions to internal teams

Please contact Sydne Long at after submitting your application.

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