National Immigration Law Center - Internal Communications Manager
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ABOUT THE ORGANIZATION
Founded in 1979, the National Immigration Law Center (NILC) is the leading advocacy organization in the U.S. exclusively dedicated to defending and advancing the rights and opportunities of low-income immigrants and their loved ones. NILC’s mission is grounded in the belief that everyone living in the U.S. — regardless of race, gender/gender identity, immigration status, or economic status — should have equal access to justice, resources, and educational and economic opportunities that enable them to achieve their full human potential. NILC is committed to advancing its mission — which intersects race, immigration status, and class — through a racial, economic, and gender justice and equity orientation.
Leads the development, implementation, and execution of organization-wide internal communications plans that contribute to awareness and engagement of employees and management.
Take responsibility for developing and delivering the organization's internal communications system in coordination with the Chief Communications Officer.
Internal Client Relationship Management
Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.
Information and Business Advice
Resolve queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring complex issues to others. Policies and Procedures Development
Draft policies, procedures, and related guidelines within an area of expertise to meet defined key principles and ensure compliance with external requirements.
Policy Development & Implementation
Support others by carrying out routine policy-related tasks and supporting internal P&Ps.
Identify and manage internal stakeholders up to top management level, finding out their needs/issues/concerns and responding to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
Leadership and Direction
Communicate the function's strategy and its relationship to the organization's mission, vision and values; clarify the actions needed to implement it within the area of responsibility; motivate people to commit to these and to doing extraordinary things to achieve the organization's business goals.
Define the detailed organization structure for a business area to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior managers, to enable the organization to achieve its business objectives.
Support the delivery of employee engagement- centered communications and plans using Intranet and other tools. and working closely with HR on developing and executing employee engagement activities. Collaborating with HR to analyze shifts in engagement and understand the needs of staff to develop appropriate response.
Develop brand identities and using those guidelines to develop templates, email signatures, and other collateral for use by staff. Ensure that adherence to the brand is consistent across the organization.
Provide basic internal communication planning support to teams executing a change management initiative.
Intranet Maintenance and Update
Incorporate use of NILC employee intranet as a tool to advance strategic internal communication objectives. Day to day maintenance of employee intranet.
Propose improvements to the design using content creation and management tools as well as digital media to ensure that technical continuity is maintained and development standards are met.
Applies knowledge of business and the marketplace to advance the organization's goals. For example, shows considerable business insight, beyond the fundamentals. Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends.
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, ensures a free flow of information throughout the organization. Delivers messages effectively to all levels of the organization; creates forums for people to express themselves openly and regularly.
Anticipates and balances the needs of multiple stakeholders. For example, shows a strong commitment to identifying all relevant issues and making decisions that maximize outcomes for all key stakeholders. Engages effectively with multiple stakeholders and responds with well-balanced, win-win solutions.
Optimizes Work Processes
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.
Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
Builds partnerships and works collaboratively with others to meet shared objectives. For example, encourages coworkers and external partners to work together as a team, and makes sure they get credit for doing so. Encourages people to share their honest views, responds in a non-defensive way when they do.
Secures and deploys resources effectively and efficiently. For example, identifies and obtains resources needed to accomplish objectives; identifies different ways to accomplish work when resources are limited. Makes progress across multiple priorities or responsibilities.
Creates a climate where people are motivated to do their best to help the organization achieve its objectives. For example, shares insight into the purpose of the work, involves others appropriately and gives them credit for their contributions. Praises the successes of others.
Makes good and timely decisions that keep the organization moving forward. For example, swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.
Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others. Makes skillful use of resources and support to deliver efficient, high-quality work.
Anticipates and adopts innovations in business-building digital and technology applications. For example, is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.
Planning and Organizing
Uses expertise to act as organizational authority on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Policy and procedures
Uses expertise to act as the organizational authority on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.
Applies expertise to act as the organizational authority on developing appropriate plans or performing necessary actions based on recommendations and requirements.
Data Collection and Analysis
Acts as the organizational authority and established expert on analyzing data trends for use in reports to help guide decision making.
Acts with expertise as the organization's authority on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.
Works with guidance (but not constant supervision) to analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations.
Operates as a recognized expert to shift into and out of a mental mindsets associated with assessing the facts and circumstances of the current situation and/or environment and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario. Typically known as a subject matter authority.
Adapts existing tools and techniques to existing situation; Adapts to changing goals / objectives; Entrepreneurial spirit; Focuses on simplicity when addressing the customer; Adapts existing tools and techniques to existing situation; Adapts to changing goals / objectives; Entrepreneurial spirit; Focuses on simplicity when addressing the customer; Adapts existing tools and techniques to existing situation; Adapts to changing goals / objectives; Entrepreneurial spirit; Focuses on simplicity when addressing stakeholders.
Uses expertise to act as the organizational authority on managing projects and/ or programs within desired cost, time and quality parameters.
Works without supervision and provides technical guidance when required on the development and implementation of website structure and content
Works with guidance (but not constant supervision) to maintain high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change.
Stakeholder Expectation Management
Works at an intermediate level to identify potential stakeholders, analyze their expectations, and develop strategies for managing stakeholders and their expectations. Typically works with guidance.
Negotiates as the organizational authority and established expert to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.
Policy and Regulation
Works independently and provides guidance and training to others while interpreting and applying comprehensive knowledge of laws, regulations and policies in area of expertise.
IT Data Management
Works without supervision and provides technical guidance when required on managing information throughout its lifecycle by designing and executing appropriate architectures, policies and practices.
Needs guidance (but not supervision) to communicate with other people by speaking in a clear, concise and compelling manner.
Engages in strategic planning with guidance (but not constant supervision)
EDUCATION | EXPERIENCE
University (First degree) Bachelor's Degree in Communications, Marketing or other related field
Minimum six years of experience in communication with an emphasis and/or track record leading internal communication efforts.
Owning and working collaboratively with the CCO to build out the internal communication plan. Owning and working collaboratively with the CCO to build out the intranet.
Drafting and sending engaging weekly newsletter.
Work with CCO and HR to develop employee engagement strategy (events, regular communications, etc.).
Engaging with CCO and creative consultant to develop (and keep up to date) brand assets and templates for organization.
Collaborating with CCO on organization-wide communication and content development.
Develop internal transition plans and messaging.
Draft executive communications (emails, quotes, memos, etc.) as needed
Support the development of change management communications and related collateral (talking points, FAQ, etc.)
Develop internal communications plans that leverage existing communications and create new ways of communicating, including internal meetings, websites, Teams, etc. for an integrated and strategic approach to staff awareness and engagement in internal operations and activities
Collect data, conduct analysis and make recommendations for needed shifts in internal communications and/or leveraging opportunities for greater impact.
Assessing email analytics to tailor content weekly.
Adobe Creative Suite (InDesign, Illustrator, etc.)
MailPoet and/or other email service
Vyond and/or other video creation tools
Please submit an updated resume and cover letter. Applications are reviewed on a rolling basis. Interested candidates can reach out to Amy Segelin (email@example.com)
Salary for the role is commensurate with experience, and will be between $73,100 and $109,700.
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