Advisor Success Coordinator

Fora

New York, NY, USA

Full time

Business Operations

Hybrid

Mar 29

This job is no longer accepting applications.

We're a team of entrepreneurs and technologists building something new—with travel advisors, creators and enthusiasts at the center. 

We see an opportunity to rebuild the travel agency with 2021 eyes: cool, community-driven, gig-economy enabled, Airbnb design, modern tools.

Our mission is to empower 100,000+ travel-lovers, solo entrepreneurs, flexibility-seekers, freelancers & creators to be travel entrepreneurs: designing experiential trips, creating & leading trips, & selling hotels, houses & experiences.

Founded by three serial entrepreneurs—Henley Vazquez, Jake Peters & Evan Frank—our ambition is to build the next generational brand in travel together with a great team. We are fortunate to be backed by an incredible group of investors and now looking for more people to join our early team.

Read more about our mission here.

THE ROLE

We are hiring an Advisor Success Coordinator to assist our advisors with activating their networks and marketing their new travel businesses. 

We currently have almost 200 advisors and a 10K waitlist of amazing travel entrepreneurs looking to join our platform and sell travel professionally. All of these entrepreneurs need to be formally onboarded to our platform, which includes education about the overall proposition, hand-holding in the setup and execution of email marketing, plus assisting with everything needed to get these advisors activated and selling travel. 

Working directly with, Natasha Hoskins our Head of Community, this is a critical role that bridges the gap between the initial indications of interest in joining our community, and becoming a full Fora advisor.

It's a sales role - it will be your job to create and maintain momentum throughout the onboarding process. And it's an operations role, managing multiple workstreams in parallel to achieve our ambitious activation targets while keeping the quality of advisor marketing exceptional. Successful candidates will exhibit a unique blend of operational skills and customer-facing acumen. 

RESPONSIBILITIES

  • Support overall advisor-side marketing pipeline, from initial indication of interest through to active marketing in Mailchimp 
  • Hand-hold our advisors through the process of sending beautiful and interesting email content to their networks in an effort to build their client base and sell travel to their network
  • Liaise across the organization to set priorities for advisor facing marketing and help fill gaps in our advisor landscape 
  • Create systems to streamline the overall process
  • Identify opportunities for PR, social, and content highlighting our unique community

EXPERIENCE & SKILLS

  • Demonstrated track record of project management, operations skills, and customer support 
  • An ability to juggle multiple priorities in a fast-paced, dynamic environment with a strong bias for action
  • Excellent verbal and written communication
  • High taste level and ability to judge the quality of output 
  • Intellectually curious and growth mindset 
  • A true team player, good collaborator, and trustworthy colleague.
  • The ideal candidate with have experience with Mailchimp 
  • Experience with Canva and/or other design tools

LOCATION

We are based in New York City and looking to build the core of our team there. Our current approach to hybrid is 2 or 3 days in the office each week, although some work from the office every day. 

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WORK AUTHORIZATION

You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.

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Fora

The return of the travel agent.

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