The Account Supervisor is a critical part of the leadership team at Bernadette Davis Communications (BDC). As a small, but growing boutique communications agency, BDC serves local; regional; national; and global clients; and provides a broad range of communications services. The Account Supervisor will be responsible for the management of client accounts and leading the teams that work on each account. 

YOUR CONTRIBUTION

Deliver Excellence. Operate with Integrity. Drive Progress. Exceed Expectations. 

Here are the key responsibilities in this role: 

Communications & PR Accounts

  • Build and maintain client relationships with a customer service mentality
  • Develop communications strategy plans, timelines and reports
  • Write and/or edit content for client communications (may include press releases; blog posts; social media posts; scripts)
  • Provide counsel and recommendations related to communications and engagement on diversity, equity and inclusion efforts
  • Engage with media on behalf of clients
  • Provide strategic guidance to clients and proactively identify and develop opportunities that help achieve client goals (may include work on employee communications; executive communications; diversity, equity and inclusion; and other topics/priorities)
  • In collaboration with the Director of Operations and Client Service, ensure the agency’s work meets our standard of service and client expectations
  • Other duties as assigned or necessitated based on client projects and agency opportunities

Event Planning

  • Able to travel – up to 50%
  • Collaborate with teams at events
  • Requires flexible creative skills, including content creation


OUR EXPECTATIONS

As an agency, we serve multiple clients, and every member of the team works on projects for several clients. Our work is often fast-paced and rewarding. and requires flexibility. As a small, collaborative and tech-savvy team, we also prioritize agility; self and team compassion; flexibility; and creativity. 

We expect our team members to know our clients and their industries, and stay on top of developing issues and trends that affect our work and clients’ businesses. We are problem solvers and apply our expertise to address client issues. Everyone on the team is responsible for seeking ways to add value to client relationships. 

While late hours and weekend work are rare for team members, as communicators we do sometimes have to stretch to complete projects or respond to client needs. 

This role is a full-time exempt one and includes the option of health, dental and vision benefits. 

YOUR SKILLS & EXPERIENCES 

These are some of the winning behaviors you’ll need for success in this role: 

  • Superior knowledge of multiple operational functions and principles, including customer service, production and employee management
  • Proven ability to plan and manage operational processes for maximum efficiency and productivity
  • Ability to streamline and implement new structures and roles that create speed, efficiency and support rapidly shifting business demands
  • Knowledge and expertise in diversity, equity and inclusion
  • Excellent verbal and written communication skills 
  • Excellent organizational skills and high attention to detail
  • Excellent time management with a proven ability to meet deadlines 
  • Ability and willingness to lead account team members
  • Ability to monitor team performance and provide guidance when needed
  • Provide strategic insight to clients’ programs
  • Manage execution, analysis and optimization of communications plans
  • Communicate with clients daily to ensure satisfaction
  • Report on activities and accounts
  • Event planning and management
  • Prior experience managing direct reports (preferred)
  • Prior agency experience (preferred)

ABOUT US 

Based in Dallas, Texas, Bernadette Davis Communications (BDC) provides strategic counsel in the areas of employee communications; content development; executive communications; public relations; diversity, equity and inclusion communication; and issues management. 

Bernadette Davis Communications is certified by the Historically Underutilized Business (HUB) Program and National Minority Supplier Development Council. The agency is also certified as a Women's Business Enterprise (WBE) through the Women's Business Enterprise National Council (WBENC), the nation's largest third-party certifier of businesses owned and operated by women in the United States.

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